Welcome to Cluxe (hereinafter referred to as "us", "this website" or "Cluxe"). We are fully aware of the importance of personal information to you and are committed to protecting your privacy and security. This Privacy Statement aims to explain to you how we collect, use, protect and share your personal information when you visit our website, register an account or purchase goods.

1. Information we collect

In order to provide you with a high-quality shopping experience, we may collect the following categories of personal information:

Account and order information: When you register an account or place an order, we will collect your name, email address, contact number, billing address and shipping address.

Payment information: We use a secure third-party payment gateway to process transactions. We will not directly collect or store your complete credit card number or payment password, and these information will be securely encrypted by the payment service provider.

Device and browsing information: When you visit this website, the system will automatically collect your IP address, browser type, device information, access time and your browsing behavior on the website (such as browsing products, purchase records, etc.).

Customer service communication record: When you contact us via email, online customer service or social media, we may save chat records or email content to follow up your appeal.

2. How we use your information

The personal information we collect will be mainly used for the following purposes:

Process and fulfill your orders, including order confirmation, transnational logistics distribution and return and replacement processing.

Send you order status updates, logistics tracking information, and important account notifications.

Provide customer support, answer your questions and deal with after-sales problems.

Identify, prevent and prevent fraudulent transactions and other illegal activities, and ensure the safety of websites and users.

(with your consent) send you marketing emails about Cluxe's latest products, promotions and trend information. You can unsubscribe at any time through the link at the bottom of the message.

3. Information sharing and disclosure

We will never sell your personal information to any third party. We will only share your information with trusted third-party partners if necessary:

Logistics and warehousing service provider: In order to deliver the goods to you, we need to share your name, address and telephone number with international and domestic express companies and freight forwarders.

Payment Processing Agency: used to verify your payment information and complete the transaction.

IT and e-commerce service providers: including our cloud server hosting providers, data analysis tool providers and email delivery service providers. These third parties access your data only to the extent necessary for providing services, and are bound by strict confidentiality agreements.

Legal compliance: We may disclose necessary personal information in the face of legal summons, court order or legal requirements of government agencies.

4. Cross border data transmission

Because Cluxe is committed to providing you with fashionable goods and direct mail services worldwide, your information may be stored or processed on servers outside your country/region. We are committed to taking all reasonable and necessary measures to ensure that your data gets the same level of security protection as your country in the cross-border transmission process.

5. Your rights

According to relevant data protection laws, you have the following rights to your personal information:

Access and correction: You can log in to your Cluxe account at any time to view and modify your personal information, address book and other information.

Delete: You have the right to ask us to delete your account and related personal data (except for transaction records that are subject to legal requirements).

Withdrawal of consent: You can modify your device permission settings or unsubscribe from our marketing email at any time.

6. Data security

We use industry standard encryption technology (such as SSL/TLS protocol) to protect the security of your data during transmission. At the same time, we have deployed strict access control and firewall on the server side. However, Internet transmission cannot guarantee 100% absolute security. Please keep your account password properly to avoid disclosure on public equipment.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to remember your login status, save shopping cart items, and analyze website traffic. You can refuse or manage cookies through browser settings, but disabling cookies may affect some of your shopping experiences on this website.

8. Update of privacy statement

We may update this Privacy Statement in due course according to business development or changes in laws and regulations. We will notify you in advance of any major changes through website announcement or email. The updated statement will take effect from the marked "effective date".

9. Contact us

If you have any questions about this Privacy Statement or your data, or need to exercise your privacy rights, please contact us through the following ways:

Customer service email: [Fill in your customer service email, such as support@cluxe.com ]

Online customer service: Please click the chat window at the bottom right corner of the website